WARRANTY INFORMATION
THE GOOD LUCK STORE
Effective Date: November 2, 2026
1. Warranty Coverage
The Good Luck Store provides a limited warranty on eligible products against manufacturing defects and covered issues, subject to the conditions outlined below.
Warranty Period
TV Units — 3 Years (including termite and borer issues, subject to the terms below).
All Other Eligible Products — 1 Year.
The warranty period begins from the date of delivery, unless otherwise stated on the product listing or invoice.
2. What Is Covered
During the applicable warranty period, coverage may include manufacturing defects affecting product functionality or structural integrity; defects in materials or workmanship; and termite or borer-related issues for TV Units, subject to verification and the conditions of this policy.
Upon verification, The Good Luck Store may provide repair, replacement of defective components, replacement of the product, or another appropriate resolution.
3. What Is Not Covered
The warranty does not cover normal wear and tear resulting from regular use; accidental damage, mishandling, or negligence; damage due to improper installation or assembly by unauthorized persons; damage resulting from exposure to excessive moisture, water, heat, or unsuitable environmental conditions; unauthorized repairs, alterations, or modifications; cosmetic damage occurring after delivery, including scratches, dents, stains, or impact damage; damage resulting from improper cleaning or maintenance; commercial or abnormal usage where the product is intended for residential use; or consumable parts and accessories unless specifically covered in the product description.
Termite/borer coverage for TV Units does not cover infestation or damage caused by the customer’s premises, surrounding furniture, structural conditions, or environmental factors, unless expressly confirmed otherwise in writing by The Good Luck Store.
4. Reporting a Warranty Claim
Customers should contact our support team with the order number or proof of purchase; product details and description of the defect; photographs or videos demonstrating the issue; and contact details and delivery address.
Our team may request additional information or arrange an inspection to determine whether the reported issue qualifies under warranty.
5. Warranty Resolution
Once a claim is approved, the resolution may include repair of the defective product or component; replacement of the defective part; replacement of the product, subject to availability; or an alternative resolution mutually agreed upon with the customer.
The appropriate resolution will depend on the nature and severity of the defect, product availability, and warranty conditions.
6. Warranty Limitations
The warranty applies only to the original purchaser and is non-transferable unless otherwise required under applicable law.
The warranty does not automatically extend due to repair or replacement, except where required by applicable law or expressly communicated by The Good Luck Store.
7. Warranty and Delivery Damage
Products damaged during delivery are governed by our Return & Refund Policy.
Customers are requested to report visible damage or delivery-related issues within 48 hours of receiving the product so that timely assistance can be provided.
8. Contact for Warranty Claims
Contact support@thegoodluck.in or +91 9310341647. Please mention “Warranty Claim” in the subject line.
THE GOOD LUCK STORE: U-16/41, DLF Phase 3, Gurugram, Haryana – 122002
Thank you for shopping with The Good Luck Store.