PAYMENT POLICY
THE GOOD LUCK STORE
Effective Date: November 2, 2026
1. Introduction
This Payment Policy outlines the payment methods, transaction processing, pricing, and payment-related conditions applicable to purchases made through The Good Luck Store.
2. Accepted Payment Methods
Customers may pay using the payment options made available at checkout, which may include credit cards, debit cards, UPI, net banking, digital wallets, and other payment methods supported by our payment gateway.
The availability of specific payment methods may vary from time to time.
3. Currency
All prices and transactions on our website are denominated in Indian Rupees (INR), unless expressly stated otherwise.
4. Order Confirmation
An order will be processed after successful payment authorization or confirmation of an accepted alternative payment arrangement.
Customers will receive order confirmation through the registered email address, mobile number, or other available communication channel.
The Good Luck Store reserves the right to hold or cancel orders where payment authorization fails or suspicious activity is detected.
5. Payment Security
Online transactions are processed through third-party payment gateways that use their own security protocols.
We do not request customers to disclose OTPs, PINs, passwords, or confidential banking credentials to our employees.
Customers should complete payments only through the payment options officially provided on our website.
6. Failed or Pending Transactions
If an amount has been debited but the order is not confirmed, please allow time for the payment gateway or bank to update the transaction status. Contact customer support with the transaction reference and order details.
If payment is received but the order cannot be fulfilled, a refund will be initiated. Duplicate payments for the same order, once verified, will be refunded.
7. Refunds
Refunds arising from approved cancellations, damaged products, defective products, or other eligible cases will be processed in accordance with our Return & Refund Policy.
Refunds will generally be initiated to the original payment method. Bank and payment gateway processing times may vary.
8. Pricing and Taxes
Product prices and applicable taxes will be displayed on the website or during checkout.
The final payable amount will include applicable charges such as taxes, delivery fees, or other disclosed costs.
We reserve the right to correct inadvertent pricing errors before order fulfilment. Customers will be informed and may choose to proceed at the corrected price or cancel the order for a full refund.
9. Cash on Delivery
Cash on Delivery (COD) may be offered for selected products, locations, and orders, subject to availability and verification.
COD orders may be subject to confirmation through phone, SMS, or other communication channels before dispatch.
10. Contact Us
For payment-related questions, failed transactions, or refund status, contact support@thegoodluck.in or +91 9310341647.
THE GOOD LUCK STORE: U-16/41, DLF Phase 3, Gurugram, Haryana – 122002
Thank you for shopping with The Good Luck Store.