Return & Refund Policy

RETURN & REFUND POLICY

THE GOOD LUCK STORE

Effective Date: November 2, 2026

1. Our Commitment

At The Good Luck Store, customer satisfaction is our priority. We take care to ensure that products are inspected and securely packaged before dispatch.

If you receive a product that is damaged during transit, defective, or incorrect, we will offer you a full refund or replacement, subject to verification.

2. Damaged, Defective, or Incorrect Products

Customers may request a full refund or replacement if a product is damaged during transportation or delivery; received with a manufacturing defect; incorrect; or missing essential parts or components.

3. Reporting Timeline

Please report the issue within 48 hours of delivery by contacting customer support.

To help us resolve the issue quickly, provide your order number and registered contact details; photographs or videos showing the damage or defect; images of the product packaging, where applicable; and a brief description of the issue.

Please retain the original packaging until your complaint is resolved.

4. Refund or Replacement

Once the reported issue has been reviewed and verified, customers may choose between:

Full Refund: The full amount paid for the affected product will be refunded, including applicable delivery charges attributable to that product.

Replacement: A replacement product will be arranged at no additional cost, subject to availability. If the replacement is unavailable, the customer may opt for a full refund.

We will not charge customers additional delivery or replacement fees for verified damage, manufacturing defects, or incorrect deliveries.

5. Return Conditions

For approved returns, the product must be available for inspection or collection. All parts, accessories, and packaging should be retained wherever possible. Customers should not attempt repairs or modifications before contacting us, or dismantle the product in a manner that aggravates the reported issue.

For furniture and large products, our support team will coordinate the return or collection process.

6. Products Not Eligible for General Returns

Unless damaged, defective, incorrect, or otherwise required under applicable law, the following may not be eligible for return merely due to a change of mind: customized or made-to-order products; products manufactured or finished according to specific customer requirements; products that have been installed, assembled, or substantially used; and products damaged due to customer misuse, improper handling, or unauthorized modification.

This exclusion does not affect customers’ statutory rights or applicable warranty coverage.

7. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. Customers may contact us for assistance in exceptional circumstances.

If The Good Luck Store cancels an order due to stock unavailability, pricing errors, or other operational reasons, the full amount paid will be refunded.

8. Refund Processing

Approved refunds will be initiated through the original payment method used for the purchase.

Expected processing timeline: 7–10 business days from refund approval.

The actual credit to the customer’s account may vary depending on the bank, card issuer, or payment service provider. Customers will be notified once their refund has been initiated.

9. Return Shipping Charges

For verified damaged, defective, or incorrectly delivered products, The Good Luck Store will bear applicable return shipping or collection costs.

For other approved exceptional returns, shipping and handling charges, if any, will be communicated to the customer before the return is approved.

10. How to Initiate a Return or Refund

THE GOOD LUCK STORE: U-16/41, DLF Phase 3, Gurugram, Haryana – 122002

11. Consumer Rights

Nothing in this policy shall restrict or exclude any rights available to customers under the Consumer Protection Act, 2019, or other applicable laws of India.

12. Policy Amendments

We reserve the right to revise this policy from time to time. Changes will be published on our website.

Thank you for shopping with The Good Luck Store.