SECURITY & PRIVACY POLICY
THE GOOD LUCK STORE
Effective Date: November 2, 2026
1. Introduction
At The Good Luck Store, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect information when you visit our website or purchase our products.
2. Information We Collect
Depending on your interaction with our website, we may collect:
Personal information: full name, email address, mobile number, billing and shipping address.
Transaction information: order details, products purchased, payment status, transaction reference, and payment confirmation details.
Technical information: IP address, browser and device information, website usage and interaction data, and cookies or similar technologies.
We do not intend to collect sensitive personal information unless it is specifically required and lawfully permitted.
3. How We Use Your Information
Your information may be used to process, confirm, and deliver orders; facilitate payments and refunds; communicate order updates; respond to inquiries and complaints; provide warranty, replacement, and after-sales support; improve our website, products, and customer experience; prevent fraud and protect security; comply with legal, regulatory, and accounting obligations; and send promotional communications where permitted and applicable.
4. Payment Security
Online payments are processed through third-party payment service providers.
The Good Luck Store does not intend to store complete card numbers, CVV details, or banking passwords on its own systems. Such information is handled by the relevant payment service provider in accordance with its security practices.
Customers are advised not to share OTPs, PINs, passwords, or confidential banking information with anyone claiming to represent our store.
5. Data Security
We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Measures may include secure website connections (HTTPS), restricted access, access controls and authentication, security monitoring, and secure handling of customer and transaction information.
No electronic transmission or storage system can be guaranteed to be completely secure.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to maintain shopping cart and session functionality, remember customer preferences, understand website traffic and performance, and improve the shopping experience.
You may manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
7. Sharing of Information
We may share relevant information with trusted third parties when necessary to provide our services, including Zoho Commerce and website technology providers; payment gateways; delivery, logistics, and installation partners; customer support and communication service providers; analytics providers; and government authorities or regulators when legally required.
We do not sell customers’ personal information to third parties for their own independent marketing purposes.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, warranty services, dispute resolution, accounting, and legal compliance.
9. Your Privacy Rights
Subject to applicable law, you may request access to your personal information; request correction of inaccurate or incomplete information; request deletion where legally permissible; withdraw consent where processing is based on consent; opt out of promotional communications; and raise a grievance concerning the handling of your personal information.
Certain information may need to be retained to meet legal or contractual obligations.
10. Children’s Privacy
Our website and services are not intended to independently collect personal information from children without appropriate consent or lawful authorization.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices, security, or content.
12. Policy Updates
We may update this Privacy Policy periodically. The revised policy will be published on our website with an updated effective date.
13. Contact & Privacy Grievances
For privacy-related queries, requests, or complaints, contact support@thegoodluck.in or +91 9310341647.
THE GOOD LUCK STORE: U-16/41, DLF Phase 3, Gurugram, Haryana – 122002
We will address privacy grievances within the timelines prescribed by applicable law.
Thank you for shopping with The Good Luck Store.